Years ago, there was a post about a TV restaurant that was extremely negative. The poster talked about the place being dirty, rude employees....on and on. I knew the owners of the restaurant and wanted them to be aware that their place was being slammed here on TOTV. I copied the original post, emailed it to them and told them to go on TOTV to comment if they felt it was needed. They did come on, they explained and had lengthy discussions with the folks that had complaints. It all ended very well.
Sometimes it helps to let the company/store/restaurant know if someone is publicly slamming them on social media.
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