Comcast is the worst service you can bring into your home. They have serviced me well for a while but I know the crash and burn and no communication thing is around the corner. They had us waiting for a serviceman for two days some time back. These service lapses are still there because we as consumers allow it to happen.
Look at the difference disputing a charge at American Express or Bank of America. American Express treats you as if you were family. Bank of America treats you like family, they transfer you four or five times and I swear its true, the last rep burped during the phone call, they are allowed to go forward without getting their act together just like Comcast. Are they allowed to have an outage? Certainly, but respect your customers or you won't have them.
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