Quote:
Originally Posted by villagetinker
I was told it was a fiber optic break (this was around 5 PM yesterday) with an estimated return time of 6:15 PM. A follow-up call at 7:30 stated repairs to be completed around 5 am.
Now here is the kicker, we had 15 to 20 hours of movies and TV shows recorded on our X1 DVR, which we COULD NOT BECUASE THE DVR NEEDS INTERNET ACCESS TO WORK!!!! How stupid is this! The shows were already recorded.
I will be having a follow-up call about this whole situation and suitable compensation.
|
Our DVR worked...as it has in the past outage.