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Originally Posted by NJblue
Interesting comment about the staff. My wife has had similar problems in dealing with the staff. Last year the insurance company faxed the authorization for treatment and it sat on someone's desk for 4 months. Every time she called to see the status, they kept telling her that the insurance company never responded. Finally after much probing they "discovered" that they had it all along. Meanwhile, my wife was in pain for four months with no treatment.
Complaints to the doctor fall on deaf ears since the staff will accuse the patient of being rude to them and the doctor will take the staff's side and dismiss the patient from his care.
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I second everything you said. The staff at that place is the worst! As for the doctor, like others have said he is not much on talking and if you ask him a question he gives short answers. I had three shots, they worked for about a year.