Sometimes telling the doctor about his staff backfires. My wife had an issue with a doctor's staff for over a year with them misplacing insurance authorization documents and refusing to return calls from the insurance company so that follow-up treatment can be done. She was finally able to get an appointment with the doctor and she tried to communicate to the doctor the problems she was having with the staff. After consulting with the staff, he came back and dismissed my wife as a patient because the staff convinced him that she had been "rude" to them. I heard her talking with the staff on the phone and in no way was she rude.
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