[Kathe]

You may think Comcast is bad but Century Link is worse. They downgraded my service on 6/14 (my request) because my bill went up $70 after a three month promo (they didn't tell me THREE months). That downgrade took about 5 minutes while I was on the phone...HOWEVER they did it wrong...wrong pkg, no HD, no DVR. Now on 6/23, after talking on the phone/internet chat/in the store/ they still can't get it right. I just got an email that says since everything is ok they won't be contacting me. They transfer between. centurylink, prism, billing and escalation.

BE AWARE They really don't have it together! Takes frustration to a whole new level.