OP, contact Senior against crime, then the BBB, a lawyer if necessary. What you describe is outrageous you have rights, and I am sure their "contract" is not legally binding with that damage clause. Hopefully you can get some restitution for all of your aggravation. Going forward, I would never even think about contacting them for warranty work, if they offer a warranty. I hope this works out for you.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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