I believe one must be their own health advocate!!!
This includes choosing a plan that best suits their medical needs and judging what concerns they may have, going forward. Always difficult.
It is confusing to a lot of people and some will be upset as changes require, going to another provider, when they have felt comfortable, with their present provider.
One size, does not fit, all!!!
Change is upsetting for some people. IMHO
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"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
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