Comcast Service:
1. Comcast
>Pct. ratings “poor”: 28.3%
Comcast had the worst customer service reviews of any company this year by a wide margin. At 28.3%, more respondents ranked their experience with the company as poor than any other company. Furthermore, 54.4% of those surveyed claimed that their overall customer experience was negative, nearly 10 percentage points higher than the next worst rated company. This is Comcast’s seventh consecutive year on the Hall of Shame, and its first year at the top.
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