I had a similar experience to Victoria's. I hired them thinking I would have a responsive lawn care company, who could address my lawn's specific needs (test the soil, do a sight visit, etc) rather than just dumping fertilizer like Massey did. Instead, I got my lawn cut and an invoice several days later. The promise of hedge/shrub trimming was set for last weekend. No show, no call. Having been burnt before by lawn companies/contractors, I wasn't about to take a chance to see how this panned out. I was really looking forward to finally having someone who could/would properly diagnose my lawn problems. The search continues.
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