I am guessing that he wanted you to change as allegedly he gets a commission if you do. Almost all if not all cable co's in the villaes are represented by one retail office on 441. If you want to complain to a Customer Relations it is the one that represents almost if not all Cable Co's in The Villages. I wonder how many senior residents change cable CO's because they are told it is the thing to do. Net: The competition is all but gone as no matter whoever you may have there would be an attempt to have you change cable co's. so the person would get a commission!