Although not a member of NAR I have been a licensed real estate broker in another state for 40 years. I had to pass a licensing exam to obtain my license; I must take continuing education courses, purchase errors and omissions insurance and renew my license periodically. The Real Estate Commission as it is called there investigates every complaint filed against a licensed broker or agent and acts to protect the public from unlicensed folks holding themselves out as real estate agents or brokers. If the OP is aggrieved and TV's sales agents are licensed by the state using the agent's name the OP could look up his/her license number and file a complaint with the state agency through which Florida real estate agents are licensed and policed.
OK: I just found the website for the Florida Real Estate Commission which provides a link to file a complaint.
RE - FREC