[daca55]

Originally Posted by Nana13Anna

Service Smart of Ocala, FL had been our Lawn/Pest Control Company for two (2) years. Paid in full up front. Nevertheless, "Had" is the operative word. When they start out they are wonderful -- green lush lawn, no weeds, no bugs. As time goes on, so do they. Service people still come out when there is a problem--but the problem is still there when they leave again and again. I had finally had it in in June of this year and canceled their service. I requested the balance of the year refund -- nothing happened. I contacted the Better Business Bureau (BBB). On June 14, 2016, Ken Smith, Owner of Service Smart advised the BBB that he was issuing a refund for the remainder of my agreement. His payments are as good as his service: it is now August 2, 2016, and I still have NOT received the refund. . . Neighbor had the same problem; he gave up on the refund. I refuse; it is now a matter of principal. I paid in full in good faith -- they do not seem to know the meaning. I will not tell you not to use them, as your experience may be better than mine; I will just say, as time passes, Service Smart does not keep up with smart service . . . Good Luck!!. Village of Caroline Resident

Thanks for the info. That pretty much agrees with the service I am getting from them. Who are you using now? Thanks again!!

Bob