Just when you think Comcast has violated every possible billing abuse to its customers it comes up with just one more. This time I was told if I agreed to a paperless billing my rate for the internet would remain the same. WRONG. I agreed and for 1 month it stayed the same and then the next (current) bill came and not only did they not honor the rate but increased it and charged a penalty because they failed to use the paperless billing. When I spoke to them the answer was they billed the higher rate and penalty in error BUT and now get this:"but would I agree to pay the higher rate for one month and then they would again reduce it to the prior lower rate but credit me for the penalty". If this sounds crazy it is. In their opinion it is easier for me to pay the extra $10 than for them to correct their records and error!! That is NUTS
