Talk of The Villages Florida - View Single Post - Prism Centurylink. One big failure to communicate.
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Old 08-14-2016, 07:00 PM
shumbapie shumbapie is offline
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I had a problem with Centurylink Prism and their promised two year pricing. I was told that the price would be fixed for two years. After about 4 months, they began raising the pricing. When I finally got to speak with a call center agent who had a mastery of the English language, I was told that I didn't have a price guarantee, what I had was a "discount" guarantee. Net/net, they can charge whatever they want, no ceiling, but I would always get my promised discount. Well of course I would never sign up for a deal like that so I cancelled. The problem is that you don't get a written agreement when you sign up that clearly articulates the pricing and what is included. They do everything verbally so you can't pin them down. I'm certain it's done this way so they can raise rates at will.

I have had an antenna installed in my attic to pick up Orlando stations and will be getting Roku and maybe Sling TV when I get back in TV in November. I really didn't want to cut the cord but I was driven to it. I will get my internet from Brighthouse or from Comcast.