[2BNTV]

Originally Posted by theorem painter

I was told by a very friendly retention specialist to always get the conformation number of your conversation with anyone at Century Link because then a supervisor can look up the call when there is a dispute between what you were told your pricing would be and what you end up getting charged for. I hate to generalize but almost everyone I have ever spoken with at Century Link has lied. I can't imagine what there mission statement must say.

Good info!!!

Some of these customer service reps need to be retrained as I find a lot of them don't know their product very well. I find it funny having come from a technical field to hear some of their assertions as to how something works and why it is so much better for you. (NOT).

I find it not so funny they offer the best deals to new customers but don't give long time customers a reduced rate upon a complaint. It feels like,"we have the big stick so the heck with you".

It's all about them. Just ask them , "they will tell you"

Nuff said..........