If you are unhappy with the way a customer rep is handling the interaction then hang up and dial in again and you will get another rep. Some are better than others - it is what it is.
I call up periodically and ask "what's new?". My costs keeps dropping as better deals become available. Make sure you check the website to see that the "new customer" deals are. I always tell the reps I want the "new customer deal" and I always get it. I currently have a locked in rate for 2 years but I will call anyway in the spring.
We have been using CenturyLink and I have found the reps and first level tech support folks to be pretty good. Some of the reps can be a bit chatty (trying to get me to convert to Verizon for my cellphone service, they apparently have a marketing deal with them) but that is fine as they are typically nice to talk to and I always learn a thing or two. Where we live, we have 3 choices for internet and I work from home. I cannot be without internet access and CenturyLink has been very reliable. They are reasonably priced ($35/month including all taxes and fees for 40 megabits/sec download).
As you stated, they "may have a big stick" but I have choices. When interacting with a vendor, remember that you catch more flies with honey than vinegar.
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Originally Posted by 2BNTV
Good info!!!
Some of these customer service reps need to be retrained as I find a lot of them don't know their product very well. I find it funny having come from a technical field to hear some of their assertions as to how something works and why it is so much better for you. (NOT).
I find it not so funny they offer the best deals to new customers but don't give long time customers a reduced rate upon a complaint. It feels like,"we have the big stick so the heck with you".
It's all about them. Just ask them , "they will tell you"
Nuff said..........
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