My experience is the same as John Ws (see the 2nd post). I did use their router for a bit but eventually bought my own. I took their router back to the CenturyLink store on 441/27 and the monthly router lease charge was gone on my next bill. CenturyLink has been very reliable and I haven't had any billing issues.
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Originally Posted by Newbeginnings
We currently have Centurylink internet service. I have been charged for a router which we do not have, I have my own I use for the service. I have called customer service that past 3 months being promised it would be credited, it never is. They were also charging me for over a year of leased equipment which I never had also, the bill never changes except increases that I never authorize. I have submitted a complain to the FCC and written the customer relations dept. Has anyone submitted to the FCC about CenturyLink charges? I did it with AT&T a few years ago and got immediate resolution. I am now quoting brighthouse to change service, biggest mistake I have made was turning onto Centurylink, buyer beware!
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