Our experience has been pretty good.......
Our CenturyLink contract ended this past January and the monthly charge shot up to almost $250 (Prism TV, internet and phone). I called and spoke with a very nice, friendly agent and after discussing what my options were, the monthly charge was reduced to $160, and they even upped my internet speed to 40Mbps at no additional charge. I did return one remote TV box, that we weren't using, to the office on 441/27 and the rental charge for that was gone from the bill the next month. I have not done it yet, but the rep did tell me that if you sign up for direct billing to a credit card that you can save $10 a month, and if you sign up for direct debit to a checking/savings account you can save $20 a month. We've had them for almost three years and have only had to reboot the main box a few times to get an internet connection back. Much better than Charter that we had in Massachusetts.
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