Thinking back, I did make contact with CL customer service about pricing back in 2011 after I received my first statement. I was told by the rep at the 441/27 office when I was signing up, that my first internet/phone bill would be a little higher, about $100 and afterwards my rate would be $59.99 a month plus tax.
When my first bill arrived it was $250. I called customer service and explained the situation, the rep said they were in Orlando and the person to fix the problem was in Charlotte, NC, he called it the 'save desk'. After they switched me to Charlotte, the new rep within 10 seconds of talking said, your bill is now $100, you can write that on the statement and he gave me his name. Also at the time I was only suppose to have just 1.5 mbps and he said, you now have 10 mbps and we'll make the switch on Monday. I got his name and mailed in $100 with that statement, and everything else was true and service has been great since.
So next time when calling, you might say that I'm switching to a new company, I'm not happy with this poor service, and see if they switch you to the 'save desk' or say that you've heard others have gotten better results after talking to someone in the Charlotte office.
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