Sorry you are not happy with T&D, have been using them for almost 2 years, and the current person is excellent, prior was very good. You might call T&D and explain your concerns. Prior to T&D I had used Spa Kingdom, as this is where we bought the spa, they were also quite good, but increased prices to the point I decided to look elsewhere (T&D).
Hope this helps.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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