[gjbl8114]

We recently booked with Signature Coach, and here is a very important fact to know. If you are traveling on an international flight, you should make SURE you let them know when you are making the reservation - reason - they, unlike The Village Shuttle do not have a specified pickup and delivery schedule. They operate on the basis of using your flight time to determine what shuttle you should be booked on. This is much like the other shuttle service. Those of us who fly internationally have requirement times in advance of the routine flight schedule time and cannot be limited to being appointed a time by Signature Shuttle.

I had a hair wrenching experience on the phone with one of the customer service reps. Thank goodness their call to us was a day in advance to let us know that they were booking us on a shuttle that would not allow us to arrive during the time period required by the international airline. The customer service rep was quite abrasive when I suggested that it might be a good idea to put a disclaimer or something in their online information to make known that the rider must indicate they are flying internationally. Unfortunately, there is no space or box to indicate such information and I thought it was a good suggestion on my part.

Our case was a confirmation from them that we would be picked up at 2pm for a 6:55pm flight, when in fact, their follow up call to us (the day before) changed the pickup time from 2pm to 3:30. What if we were not home to receive the call and make other necessary arrangements?

I cannot tell you how abrasive the conversation was by my simply trying to explain our dilemma. Long story short, we were told that the rep would need to contact the dispatcher (driver) to see if our requirement could be met, and that under such circumstances, it is customary to hire their coach as a private coach. (really?) Why would they send us a confirmation with a pickup time different from what they later scheduled? They need to train their customer service people to be a bit more professional in handling such matters.

Please be careful when booking transport for international flights is my message to anyone this might apply.