[villagetinker]

While I have a real axe to grind with Village Ford (significant problems with the service department), I started with key Scales. I have a problem with the paint on my 2012 Mustang, and after multiple trips to the dealer, and multiple calls directly to Ford, it turns out both are walking away from the problem. While I understand the dealer cannot support the repair without Ford support, I did not experience the above reported wait times. My air bag was replaced in less time then estimated.
On a side note the paint repair (four dime to quarter sized bubbles) on the aluminum hood will cost be $1500 to $1700, I am going to wait until the paint flakes off then figure out what I want to do.