From OP:
Once I had paid, there was no follow-up about the issues from the owner. She never communicated with me about any issue I was having with the project that I had paid up front for.
My older brother was a contractor and he always said, "never pay a contractor in full until you are satisfied with the job. They will never come back and address your concerns as they will be off to the next or bigger job/s".
It's a shame that some contractors don't have the integrity to do what's right by their customers. Eventually, their business will suffer.
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"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
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