OP, unlike an appliance, a new roof is a pretty large ticket item. I know in LaBelle several new residents had a hassle with Whirlpool (including us) over various appliances especially microwaves. Unfortunately, warranty is no longer much help with appliances (you deal directly with the manufacturer) but a really big ticket item like a new roof could be a different story.
Warranty is where I would go first. Good luck----I know a hassle is one of the last things most of us want to deal with when retired and at our age. Life is too short.
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Most people are as happy as they make up their mind to be. Abraham Lincoln
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