[Bonnevie]

sat down at noon to enjoy a football game and my Xfinity not working. Did the reboot....still not working. Called Comcast....long wait. then Tech tried rebooting from his end....went on for and hour....then said would transfer me to Tech 2. On hold again long time....I was using a voice over internet phone...and then the internet went out. used cell to call to get internet reinstated....on hold again long time...but did get internet back....asked to be connected to tech 2 as I had been on hold for that.....on hold very long time....got agent who stated she was Tech 1....on hold again for Tech 2....now easily 3pm. They finally said would have technician come out but won't be until middle of next week but they would put a request for emergency expediting....said if I didn't hear from someone to call back in 2 hours. Waited 3 hours then called....you guessed it...long time on hold....told by agent the request is in and I should get a call within 24 hours.....thank goodness I have a Roku....plus they are offering 2 months free of Hulu plus so I'm enjoying all the new shows....but beware Comcast...I'm sitting here adding up how much it would be if I just use Roku, Amazon Prime, and Hulu....and saying goodbye to the malfunctioning cable box. It's now 6:30pm and I'm done with Comcast and no better off than when I started.