I feel your pain. I have X1 platform and it is great as long as you don't have any trouble. My box went out sometime yesterday afternoon (Friday). I unplugged everything and that did not help. Called Comcast and after the usual delays tech sent a signal to restore. Nothing worked??? Found out that their shop in Leesburg is open on Saturdays so took the box down and after waiting for 30 minutes finally made it to front of the line and was told the they were out of X1 boxes. Can you believe that. This is their big central warehouse/shop. During all this I spoke with 3 different customer service reps who knew less about the X1 box than I did. I have no idea how Comcast stays in business, they are the absolute worst. I am involved in a major project that will take me in and out of town next 10 days and I will not let a tech rep in my house without my being there. Will just have to grin and bear it for time being. When all is said and done, will be looking at alternatives.
|