Used them for a recent trip. Reserved the 7 am shuttle to the airport. Got a call the driver would pick me up at 6 am! When I mentioned this, their comment was the were "very busy". A little later, they called back to say they would pick me up at 6:30 am. I was the first one to be picked up. 5 stops later and 1 hour later of driving around The Villages, we finally headed to the airport. I have a reservation for them from Orlando to The Villages tomorrow. I made my reservation for the 7 pm coach. Received my confirmation call to say they would pick up me at 6:15 pm, which is less than 30 minutes after my plane lands. I asked what happens if I don't get to the van by 6:15 and I was told they will wait for me. It will be interesting to see if they wait for me and for how long if I am delayed. And, what about the people already on the van? I was told I was the last pick up. Again, was told they were "very busy". I guess it doesn't matter the time you chose for your reserved coach seat, they will do what they want, regardless to any inconvenience to their customers. Will definitely think long and hard before I chose to use them again. I had such high hopes, too.
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