I question the response you got from your lawn service company. Yes, it's been a hot and somewhat dry summer, but the lawns in my neighborhood look fine. My neighbor is a snowbird and his lawn has no brown spots or dead grass. He does have some torpedo grass invasion, but that is at least green. His irrigation system runs normal times and only on the specified days.
I would definitely have the irrigation system checked to make sure it is running properly. I know some people rely on summer rains, so they turn their system off for the entire season. That would not have worked well this year.
If the irrigation system is working normally, I would have a discussion with the lawn company about what they were doing as far as fertilizer and weed control with regards to what you have in the contract.
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"the difference between genius and stupidity is that genius has its limits."
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