Quote:
Originally Posted by Barefoot
I downloaded Windows 10 in August. Since then I've spent over six hours on the phone with three different Microsoft Technical Support Representatives.
The first Tech Support Rep took over my computer and told me that I had an outdated version of Windows 10. And that if I permitted him to download the improved Anniversary Edition, it would solve all my problems. It didn't.
The second Tech Support Rep also took over my computer. At this point I could receive emails but not reply to them. After two hours, he finally advised all problems had been corrected. The second Tech Rep didn't fix any problems. (The only way I can reply to an email is by using my iPad!!)
The third Tech Support Tech Rep said he was a Level 3 Technician, an "Escalation Specialist". According to him, there is no-one higher or more experienced. He told me he had corrected all my problems. He didn't correct any problems.
The Escalation Specialist now suggests I take my computer to a Fixit Store. He says he is out of ideas.
I am so sorry I ever installed Windows 10. I'm planning to buy a Mac.
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I'd be happy to have a look at your problems and see if I can help. I've got no special qualifications other than having been a computer hobbyist since 1980 and mostly Windows-focused since the days of Windows for Workgroups all the way up to the present, so while I'm not a professional Windows tech, I do have quite a lot of experience solving issues. I'm not in TV right now, but there are various ways I could have a look at your system remotely. PM me if you're interested.
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Bob C