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Originally Posted by New York Transplant
So, we all know that selling a (NEW) home here in the Villages is their number one priority. The high bonds and the interest over time is very lucrative. Granted, it's real estate 101 and it's perfectly understandable that this is the Realtors priority! However, we chose to buy a pre-owned home with a low bond. Low enough to pay off. Even tho we're happy with our decision to buy (PO) ¬get trapped into paying interest on a bond , we're not too happy with the way the realtors who handled our closing. Pre-owed owners should have the same priority!
Citizens Bank is awesome however the Village realtors we delt with need some customer service training. We were promised a walk-thru which NEVER took place and the inspection company they recommended overlooked a few major issues. One major issue is an electrical one. Gee, could the inspectors be linked to the Villages and or being paid off not to disclose serious problems? I hate to think this and will give them the benefit of the doubt and will consider it an oversight for now, as long as they take care of the bill.
After moving in we found that the owners who the Villages represented as well didn't fix the minor problems that was on the inspection report. We're talking fixing a few minor holes around pipes, etc, etc. We also found a broken screen window that wasn't there before as well as dirty toilet brushes sitting in the bathroom. The brushes were not there before the closing.
Over all, the people here is the reason why we made the move however some realtors that work for the Villages is less to be desired . (We were also promised a sign for our home which we never received).....that is the least of our issues.
I hope whoever decides to buy here takes this in mind and ask a lot of questions and make sure the inspectors the Villages recommend does their job.
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Hey NY Transplant –
We too hail from NY. We bought a preowned (with a high bond that we had no intention of paying off at the closing) through TV in May. We never felt any pressure to buy new. The TV rep, who could not have been more professional, recommended the inspector. We said we wanted the report at least a couple of days before the closing so that we knew what to look for at the final walk-through. We could not believe how thorough (maybe even nit-picking) the inspector was. In fact the sellers mentioned their frustration at the many minor things that were pointed out. They did fix them all but believe me, it was really insignificant in the overall scope of things. As far as you having major issues – electrical, etc., I would tell both the Villages and the inspection company that you are disappointed. I don’t know if there is any recourse for you (probably not) but at least you know that they know. And I’m sure The Villages does not want to use an inspection company that is not doing the job the way it should be done. I think it’s just not worth the negative press for them.
Before the closing WE asked at what time will the final walk-through be scheduled – the day before or the morning of the closing? I guess I don’t understand why you didn’t do the same.
The whole process here was far superior to what we experienced in NY as the sellers.
As far as the house sign yes it is a gift. At the closing the rep gave us a coupon that entitled us to cash it in at a vendor on market night in Spanish Springs who sells house signs. The vendor was pleasant and took our order. It was they who told us that TV is great and buys a sign for all their buyers. BTW – they will also come and install it and you don’t even need to be there. It’s all automatic since they do it all the time. Your rep simply forgot to give you the coupon. You should call them, and with a smile in your voice, tell him or her that you have not received the coupon for the house sign. My guess is that they will be embarrassed that they forgot and will either bring it over or mail it to you right away. I know it’s frustrating but please call – I’m sure it was just an oversight.
As I have found from my many years in business as an HR Diirector, a company may be great but its employees run the full gamut from organized to disorganized, caring to who gives a darn, precise to lax, pleasant to grumpy, etc, etc. We had a rep I would rate as “Outstanding” (on so many levels) and you got one who would probably be rated either Needs Improvement or Unsatisfactory.
So sorry that this was your experience. You’ve been through a lot – with a major move and lifestyle change and just know that soon this will be all behind you as you drink in the beauty of The Villages (or the beauty of the drinks LOL) and begin to wind down and just enjoy your retirement.
Welcome. (Now go make that phone call!)