Briefly and sadly, we went in to the Best Buy store, and ordered about ONE THOUSAND dollars of new computer items. Well, asked them to load a new program in OFFICE and told it was no problem, will be ready in 24 hours. So in about 35 hours, they do not know the status of the work, they do not know who if anyone is working on the unit, they do not know when it will be done or even if it is scheduled to be worked on. A bunch of snot nosed kids in the mix, the left hand does not know what is going on with the right hand. So now we are trying and trying to get the whole item cancelled, do not complete it, cancel in its entirety and they do not know how to do that. Now,the calls to them are routed through some chick who does not even have contact with the store, so she says, just another run around for sure.
NEVER AGAIN IN BEST,,,,,,,,,,,,,,,, WORST BUY. Get it from Amazon or Dell, and let the dear kiddies keep on playing, it is really so frustrating. We cancelled other stuff to be here and available to pick it up and it is a real waste of our time and useless driving.
NO BEST BUY, JUST WORST BUY.
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