[villagetinker]

We had problems back up North, was looking for a flat screen TV for my father in law. Found one he liked, specifically asked the BB "expert" if the TV had a cable/antenna connection, he said yes. They loaded the box before we could look at it. Got it home, and then noticed the "requires external tuner"....
Took it back, and told them to take it back, NO charge, full credit. Stuck to my guns, left with full credit return on my card.
Also, made the really big mistake of buying one on their branded TVs for the spare bedroom. It was OK with over the air tuning, but if you hooked up the cable, it was several seconds between channel changes, and if you came across a blank cable channel, it was over 15 to 20 seconds before you got control back, horrible.
If they continue to give you grief, call your credit card company, tell them the equipment was never delivered and you have tried to cancel the order, so you want the charge cancelled.