[adenicol]

So I am told to have patience with people today because of the Hurricane situation..that was all good and well until I went into PetSmart to have my dog groomed this afternoon. First they hit me with a "Express Fee" because I have a large dog who they can't kennel and that means they need to do their job and take care of him when he gets there at his appointment time instead of putting him off until they have time for him later on.

I dropped him off at 1:30 and was told it would be 1 1/2 to 2 hours before he was ready. I told the girl I would be picking my son up from the charter school at 3 as all after school activities were cancelled because of the Hurricane. At 3pm they called and said he was ready, I said I would be there within 30 minutes as I was getting my son and the girl on the other end had an attitude with me about it. When I did get there I was told that appointments are 1 1/2 hours and I had 10 minutes from the time they call me to get there to get my dog because he was too big for a kennel and had to sit there on the floor. When I got there he was laying down and not bothering anyone. I never had to be there within 10 minutes before and had at times been over an hour later and no one ever had a problem with it.

it seems that over the past year their services have just been getting worse and worse and now they are just downright rude. I won't be going back to PetSmart and I urge anyone reading this to consider taking your pets somewhere else.