Quote:
Originally Posted by adenicol
So I am told to have patience with people today because of the Hurricane situation..that was all good and well until I went into PetSmart to have my dog groomed this afternoon. First they hit me with a "Express Fee" because I have a large dog who they can't kennel and that means they need to do their job and take care of him when he gets there at his appointment time instead of putting him off until they have time for him later on.
I dropped him off at 1:30 and was told it would be 1 1/2 to 2 hours before he was ready. I told the girl I would be picking my son up from the charter school at 3 as all after school activities were cancelled because of the Hurricane. At 3pm they called and said he was ready, I said I would be there within 30 minutes as I was getting my son and the girl on the other end had an attitude with me about it. When I did get there I was told that appointments are 1 1/2 hours and I had 10 minutes from the time they call me to get there to get my dog because he was too big for a kennel and had to sit there on the floor. When I got there he was laying down and not bothering anyone. I never had to be there within 10 minutes before and had at times been over an hour later and no one ever had a problem with it.
it seems that over the past year their services have just been getting worse and worse and now they are just downright rude. I won't be going back to PetSmart and I urge anyone reading this to consider taking your pets somewhere else.
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Sorry that this happened to you, but, anytime you rely on someone to do something for you, you run the risk of them not doing things to your satisfaction - eating out, lawn care, pet groomers - anything that you decide not to do. I take care of our yard, I service our Escape and both golf carts and my wife grooms our pets and keeps our home neat and tidy so we have no concerns there; any time we have to deal with anyone in a service related type of business, we've come to expect a less than satisfactory performance; but, on the flip side, we are pleasantly surprised when someone at a company really shines (Mike with Chuck Farrell A/C, Ryan O'Cull garage door repair, Jodi at Village Palms).