I don't Know what is going on at Petsmart I was the former salon manager and we never had any of these problems I would suggest you talk to the managers, Maybe the girls were on edge with the storms. Everyone seems to forget that the service people have family and homes also and since you do not know were they live or how far they drive or what they needed to do for the impending storm, I think some slack should be cut. I would go through this all the time in the both NE. This storm was a near miss for us but I do know some of the girls came from quite a distance, of course nothing excuses rudeness. I wasn't there so I cannot address that issue.
Customers also have to understand that the salon manager is responsible for all the pets in the salon, and we(THE GROOMERS) never liked having Pets just lying around finished waiting for mom to decide it was time to come pick up their pet. Probably should make appt. when she is more available to stay in the area since the salon is open from 7am-9pm. It is Petsmarts policy that pets are to be walked out of the grooming area to make sure they are not limping, sometimes hard to do with large dogs lying on the floor. Many pet owners with small pets do not want them paraded in front of large dogs. Sorry can not jump to conclusions on this one, been there done that, all too often. The difference with the Villagers is our pets are our BABIES the younger generation with children, have children and the pets are the pets! You Villagers paid the Express because you couldn't bare to be without your pet for 3 hours, in many cases it was not in the best interest of the pet to go without a break.
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