PetSmart just took care of transferring our boy Barney's paperwork from Joisey. They handled us like family and our boy loves them just like the people at the NJ store. I wait behind the store in the car and just come around and pick up the old boy when they are done. There is $20 dollars that can go as a tip or $9 tip $11 dollar work thru charge the choice is theirs. I don't care as long as Barney comes back in one piece and things are happy for him. I guess that would be a happy....oh forget it! I understand the OP's point and have felt like that myself when things don't happen in the timing I planned on. I only take him on days when nothing else is happening.
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