Quote:
Originally Posted by bbbbbb
Not sure about Outback, but we find that Thai, Longhorn, Ruby Tuesday's and Sonny's are great, really good service and good selections.
It is not our place to straighten out a business, if they cannot see their problems brewing, then this is the American way, do a good job and you will be successful.
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bbbbbb: You are exactly right and it is incumbent on a restaurant's management team to ensure their business is meeting customers expectations. Its an often repeated phrase on this forum "did you tell management/manager" "how are they suppose to know"
I worked with an office manager , a retired navy man. He would place a $.50 piece behind doors . If the $.50 piece went missing then he knew his workers were cleaning behind the doors and most likely were not short cutting their duties . a creative and alert manager can create many such unobtrusive checks on workers to see if they are carrying out their duties