Quote:
Originally Posted by rubicon
bbbbbb: You are exactly right and it is incumbent on a restaurant's management team to ensure their business is meeting customers expectations. Its an often repeated phrase on this forum "did you tell management/manager" "how are they suppose to know"
I worked with an office manager , a retired navy man. He would place a $.50 piece behind doors . If the $.50 piece went missing then he knew his workers were cleaning behind the doors and most likely were not short cutting their duties . a creative and alert manager can create many such unobtrusive checks on workers to see if they are carrying out their duties
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OK, got it. Then the Manager should sample the ****ty steaks he's serving to figure out why the joint is going very downhill.