I have a service dog. As in, a for real service dog. Not often do I get anyone who complains about her, but on the rare occasions someone does - they always take things far too far.
I get that some people are afraid of dogs. I will not alter my shopping on isle 8 because someone does not like dogs. My dog as a "for real" service dog knows her job and does it. She does not sniff shelves, people or other dogs when she is "working".
But, in The Villages it seems and everyone and any one has a "Service Dog" and demands access for their dog to anywhere they go.
First off...Emotional Support - PTSD and "purse" dogs are NOT service animals (nor are "protection" dogs). They do not have access and should not have access to grocery stores, restaurants and any other place that is not "pet" friendly.
The people who like to go into Publix with their dog in a cart - and bark at my dog (who really could not care your barking dog has a pulse) simply need to cut it out. What is even worse, most of the people who claim their dogs are service dogs are simply lying. Those who claim they have "papers" are 100% lying. Simply, the only "paper" is a prescription from a Medical Doctor.
I have talked to the managers of every place I bring my dog to first off - verify that she is in fact a real service dog (plus she behaves as one). But also assure them that if there are any issues to let me know. Just the other night we were at Outback. Only the hostess knew we had a dog with us. The Manager, Waiter and every other person had no clue there was a dog under the table until we paid the bill and left (as it should be). If a dog barks just once - I would expect to be asked to leave. Same if the dog wanders, sniffs, begs, or makes any other move unless there is a medical issue (and they will indicate).
I know for a fact that many people do not know the Federal Laws pertaining to service animals. First, they DO NOT have to wear a vest (or any other indicator). Some do not even need to be on leash - ever.
Edit: Oh! And the woman with the two small dogs that had one poo on the floor in WalMart and NOT PICK IT UP!!! She should have been arrested.
Here is a link to the Federal Law's FAQ
Americans with Disabilities Act Questions and Answers: Service Animals