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Originally Posted by karostay;1311***
It's so easy to spot yet no one can question their validity
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You are right. But, the stores can throw out a person who's dog is in any way disruptive, riding in a cart or otherwise creating a negative effect on the business (within reason).
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What questions can a covered entity's employees ask to determine if a dog is a service animal?
A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.
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The answer to "B" is quite clear and to the point for anyone with a "real" service dog. For me it is a simple answer. Plus, my dog has never caused an issue on her own (but many people have complained, oddly most often at hardware stores where "pets" are allowed).