Our story has a different twist to it. Our friends are snowbirds and spend roughly half their time in Michigan and half time in TV. He is a retired educator and is insured through a BCBS Advantage PPO. They have had this insurance for years and it has always served their needs well wherever they have sought care. Recently he had emergency triple bypass surgery. He started in TV hospital and than was transferred to Leesburg for the surgery. He received good care in both hospitals. Where everything broke down was when he needed a skilled care facility for physical therapy when he was being transferred from the hospital. None of the facilities in TV would take him because of his insurance. The absolute worst was Freedom Pointe. My wife and I went there to speak with one of their coordinators and were treated in a rude and condescending manner. We were told that while they have a contract with BCBS they essentially do not accept anyone with the insurance. The Club was the same. The Villages Facility on 466 were very nice but than we learned that they have 100 beds for medicare but only 15 for insurance. The interesting part of this story is our friend was readily accepted in a Leesburg facility that ironically is also owned by Brookdale which owns Freedom Pointe. We also learned that the Club which will not accept BCBS is owned by the same company that owns the Lady Lake facility which does accept BCBS. It causes us to question whether TV has some type of agreement with facilities on their property that force the use of United Health. The whole thing stinks.
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