Quote:
Originally Posted by shrandell
After research and due diligence, we selected CENTRAL FLORIDA WINDOWS AND DOORS to enclose our courtyard villa lanai. We paid a deposit ON 11/1/16. CFWD sent us the plans on 11/6 and I took them to TV Architectural review office. They were approved the next day. I forwarded the approval to CFW&D the same day, November 7. Our Rep replied to my email giving us a construction/installation date of 11/23/16 p. I expressed my disappointment at the wait time. Today CENTRAL FL WINDOWS is NO SHOW , and worse, no call from CFWD.At 10:20 a.m. I called them. We were told apparently, CFWD are required to submit engineering drawings to the county for approval. A neighbor used this company recently, and that was not required on her courtyard villa such as ours. If this is now the case, why was this not learned by CFWD until the day before installation of our doors? With a 3 week lead time this new regulation should have been known. Am I their only customer in Sumter county? The implication is a county permit is now required with subsequent inspection.Again I expressed my disappointment and frustration to our sales Rep. It is unconscionable that we were not given the simple and basic courtesy of a phone call from him when the county's new requirement was made evident to CFWD. Instead we were left in the foolishly innocent expectation of a crew arriving any minute. In the meantime CENTRAL FLORIDA WINDOWS AND DOORS, have enjoyed the benefit of our money, while we have nothing. If it were the custom to tip, there would be none given. Our sales rep is to call me next week....
I will continue to update our progress, and/or lack thereof.
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Not sure if you paid your deposit with a credit card, but you can dispute the charge with your credit card company so Windows and Doors doesn't get paid...
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