Do not agree. A Friday before out of town company arrived the garbage disposal jammed. Called in the early afternoon Friday and they told us it was not an " emergency " and would have to wait until the following week. Called different plumber and they arrived at 4:45 PM and fixed the problem. This was despite the fact Scott had installed the replacement disposal needing service , a whole house water treatment system, handicapped shower controls and toilet upgrades. They were not available when we needed them and obviously we have not forgotten that.
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