Quote:
Originally Posted by RedChariot
Paid for private car pickup at Orlando airport by Signature coach. Upon arrival at baggage area no driver as indicated to us by the company. Retrieve luggage. Still no driver. Call company. He's running late d u e to traffic (should have allowed adequate time?) Waited for 30 minutes. No driver. Call again. No excuses given now. They don't know what to say. Wait 10 more minutes. No show. Began calling all 3 numbers of Signature coach. All go to voice mail. Guess they did not want to talk to us again. But that elicits fear in a traveler. We have paid for this service but now abandoned by Signature coach we begin to think how we are getting back to TV. At 50 minutes late in walks Tom the assigned driver. He is happy go lucky till he realized I was livid. Gave the excuse he was busy with other fares. Other flight pickups ( 2) were late so that pushed everything back. What? Should Signature add additional drivers if they cannot keep up? He said my phone was not working although Signature had called me in NJ to confirm our address. Excuses excuses. We are done with Signature.
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Thanks for sharing your story. I won't be using Signature Coach either! I am sorry this happened to you! Peace out...
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