We booked Signature Coach for a trip home over Thanksgiving. Our outbound flight was at 8:35 AM; I was shocked when they told me my pickup was at 4 AM. They said they had other passengers to pick-up and we needed to be at the airport 2 hours prior to departure. I asked for my money back and they said no refunds within 24 hours. We were in the process of getting ready for the 4 AM pickup when our doorbell rang at 3:30 AM. I know, I should have just made them wait but we rushed and left several things behind. We arrived at the airport at 5:30; 3 hours ahead of departure. The pickup at the airport on the return was smooth.
I won't use them again.
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