[nanci2539]

I had a terrible experience with Signature Coach and will never use them again. I paid for a private pick up returning at 8PM in Orlando from Europe. We connected in Wash from Amsterdam so it was a long day. I communicated several times with the office and was assured that the driver would be in the waiting area at 8:30PM holding a sign. We arrive in this area just after 8:30PM, no driver. I called the direct number of the driver, no answer. Left a voice mail. He called back around 8:50 saying he was just leaving the Villages; it was a busy day! I was livid. We waited another hour, no driver. I call again, he was at 30 minutes away, lots of traffic he tells me. 10pm comes, no driver. I was beyond being livid. My husband is pretty laid back and he too was aggravated. We were both tired and like others, have already paid for the pick up. The driver shows up around 10:20pm. One excuse after another but I am convinced I smelled alcohol on him My husband said no but I am more than positive he was drinking. Long story short, I notified the company the next day leaving a voice mail and sending an email. No response, nothing. But for me, they closed the door on any future business. I think some folks have positive experiences, that's great but when you have a bad one like some of us did, it's not worth taking a chance with them again.