As I said, I have used them 5 or 6 times before and they were great. They are a fairly new company to this area so "problems" are bound to happen until they get their "feet wet" and figure out what they need to do. Probably not used to the rush of the holidays, delayed flights, drivers calling in sick (yes that happened) and they can't just hire someone for the day to fill in at the last minute.
Even the established companies have their problems and I'll bet you can find threads relating problems with them on here also. Thing is, you can't just say I'm never going to use someone's service because of one bad experience, because you will eventually run out of people to call to get you where you want to go.
As for the alleged driver that may or may not have been drinking, I don't remember the story so can't comment on it. However, even the big airlines have been caught with their pilots drinking. People are people and you get good and bad in all walks of life. If this story is true, hopefully he was fired.
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