Quote:
Originally Posted by dnobles
We don't go to Codys in Brownwood and haven't for over a year. Twice I had problems with the food and it's not the problem things happen it's how they handled it. The manager was very rude both times. Once was a fly in the baked potato and once was a rib bone on my hamburger. They wouldn't even take anything off the bill. At first.
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Your correct, if you have a problem at Cody's Brownwood, it's like an Act of Congress to get anyone (including the heavy set manager) to feel the need or obligation to want to make it good. I had the Sunday special pot roast lunch there (would never recommend it) and they brought me out a plate of gravy with a few tiny slivers of roast beef! I didn't intend on going away hungry so my wife and I asked nicely for them to recitify the situation and they made us feel like criminals in the process!! Finally after a lot of arguing back and forth, this same manager agreed to bring me out more potroast for my gravy but when it arrived it was a cup of gravy with only a few more thin slivers of beef in it! I believe the saying the customer is always right, doesn't apply here, even when the proof is on the plate.