[pspano]

Unfortunately I have had at least 4 visits to TVRH ER and 2 admissions in the recent past supporting an elderly parent. I have to agree that the wait time, attitude, and responsiveness of the hospital staff (not all but most) leaves a lot to be desired. Patient attentiveness isn't all that great either. Had my sister and I not been with our parent every single day I am sure the myriad of services that the patients require would not have been fulfilled. I know this because for the most part we performed most of them. Staff (again some but not all) tend to disappear when they know that family is sitting bedside to keep their loved one company. I am concerned that the health care of this country will continue to decline and we will all be in a world of trouble sooner rather than later. To say that the experiences were unpleasant are an understatement. I feel for those that have to use this facility and don't have anyone to be their watchful eye or spokesperson. The arrogance of the ER Administrator telling my sister and I of all the great improvements that he has made and how TVRH has the best wait time ratings was like a smack in the face. I have had enough conversations with others waiting in the ER to know that the majority of the residents/visitors feel exactly the same way. As the population in The Villages and surrounding area continues to grow so will the problems with the medical facilities. The upside (if there is any) is that I have certainly learned a lot about patient care, use of medical terminology, questions to ask, signs to watch out for and to be thankful for the good DR's, RN's, CNA's, nutritionists etc when they do come along.